FitBit charge HR update fail

My FitBit charge HR, 1 year old failed to update few days ago. I tried the FitBit guide to restart, factory restore, fail update etc. Nothing worked.

What was my solution? I contacted the FITBIT support. They agreed that there is a problem with the device and told me to send them my Charge HR to a reparing facility in Netherlands. They will send me a new one, no charge.